Warranty Service

The company “Borusan Kazakhstan” provides warranty service for SEM special equipment for 2000 m / h or 1 year (at the beginning of the first indicator – a year or engine hours).

The equipment is serviced by qualified specialists and high quality professional equipment. During the warranty, all repairs and troubleshooting subject to warranty cases are carried out. For more information, please contact our call center 8 800 0800 228

1. Upon receipt of machine breakdown claim by means of an official letter, telephone call or application on the website, a service engineer calls up the Customer and determines the location of the machine, the engine hours and the “symptoms” of the malfunction.
2. Service engineer heads to the damaged machine
3. A malfunction is determined, and if possible, fixed. However, it is also determined if the case is subject to a warranty service. If the case is not subject to warranty service and repair is not possible, the warranty is registered in the DMS system.

We are always ready to provide high-quality technical support, advise machine operators, supply spare parts, carry out warranty service, as well as train maintenance personnel to work with equipment and independently.